Refund Policy - Solco
Last updated: June 2026
Rocco Russo Ordona, Puglia, Italy Email: hello@solco.farm
Subscription model
Solco is a monthly subscription service. You pay at the start of each billing period and receive access to morning reports, alerts, and the AI chat assistant for that period.
Cancellation
You can cancel at any time from your account settings. Cancellation stops future billing. Your access continues until the end of the current billing period. We do not charge a cancellation fee.
We do not issue prorated refunds for unused days in an active billing period.
When you can request a refund
You are eligible for a full refund of your most recent payment if any of the following apply:
- No morning report or alert has been delivered to your account since that payment — the service produced no output for you in that billing period.
- You were charged twice for the same period (billing error).
- The service was unavailable for more than 72 consecutive hours within the billing period.
If advisory data has been delivered to your account in a billing period, that period is non-refundable except as required by law.
EU consumer right of withdrawal
If you are a consumer resident in the European Union, you have a 14-day statutory right of withdrawal from a distance contract under Directive 2011/83/EU.
Important: by requesting that the service starts immediately upon subscription — which it does by default so your first morning report arrives the following day — you expressly waive this withdrawal right in accordance with Article 16(m) of the Directive. You acknowledge that you waive this right by completing the subscription checkout.
If the service has not delivered any output within the first 14 days and you have not waived this right, contact us at hello@solco.farm within that period and we will issue a full refund.
Satellite data delays
NDVI data depends on Sentinel-2 satellite pass schedules and cloud cover. Delays caused by cloud cover or by Sentinel Hub availability are not grounds for a refund on their own. We will consider refund requests where cloud cover has continuously prevented any usable data for an extended period — contact us to discuss.
How to request a refund
Email hello@solco.farm with the subject line "Refund Request". Include your account email address and a brief description of the issue. We will respond within 5 business days.
Disputes
If we cannot resolve your request directly, you may use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr or contact your national consumer protection authority.